Q: Who is West Sussex Private Hire?
A: We are small business acting as a specialist private transfer service to
Chauffeur Standard. We provide travellers with a vehicle and a driver to
transport them to or from UK Airports, Seaports, London Hotels or any UK Postal
Code. This is NOT a shared service the vehicle is for your sole use.
Q: What type of service do you provide?
A: Tell us
where and when you want to go, and we will get you there. We have access to different
types of vehicle and they are all driven by polite and helpful licensed Private
Hire drivers.
Q: How easy is it to book a car with you?
A: Just e mail , phone 01798 888083 (09.00 to 20.00) or text 07900 140703 or use our booking form. Tell us: How many passengers and the luggage you have
and if you have children needing car seats
Q: How long have you been providing a private transfer service?
A: Our
management team between them has over 20 years of experience in passenger
logistics. Our aim to provide a service that is second to none. We are
authorised to operate and our drivers are licenced and approved and our vehicles
tested by Chichester District Council
Q: What area do you cover?
A: We can
provide service in most parts of West Sussex, but if for any reason we can't we
probably know someone who can. Our aim is to enhance the service that we
provide, so be rest assured we will go that extra mile to provide you with as
much as we can.
Q: Which airports / Ports do you service?
A: Gatwick, Heathrow, Southampton & Bournemouth, London City, Luton & Stansted plus Portsmouth & Southampton Sea Ports. All Stations including Euston & Eurostar terminals such as St Pancras, Ebbsfleet. We can also take you anywhere else
subject to availability with a meet and greet service.
Q: What type of vehicles do you have?
A: We currently
run a Volvo S70 Estate, A Citroen C8 People carrier & a Luxury Long Wheelbase Mercedes S Class Saloon- but have access to a wide range of
vehicles from saloon cars to minibuses -even a Classic 1954 Riley RME
Q: How can I pay for this service?
A: We accept
Cash & all major credit cards as payment (credit /debit card payments are subject to a 4% admin fee) You may also pay without admin fee by bank transfer in advance -cheques are subject to a £2 surcharge
Q: Can I pay in cash?
A: Yes you
can, simply pay the driver on the date of your journey (payments are accepted
in GBP).
Q: What if my flight is delayed? Will I be charged extra?
A: We
monitor flight arrivals before any drivers are dispatched, as a result we do
NOT charge you any extra if your flight is delayed.
Q: Where do I meet my driver when I land at the airport?
A: The
Meeting Point is detailed in the booking process and is also stated in the
email confirmation. Generally it is in "The Public Arrivals Hall" at all airports or
ports.
Q: Are there additional fees?
A: Other than
any agreed waiting time included extra waiting involves a fee. Credit
or debit card payment incurs an 4% administration fee per charge. Journeys
between 22.00 and 07.00 attract a surcharge as do booking during the
Christmas period 18th December – 3rd January bookings .
Q: Are your prices per car or per person?
A: We do NOT
provide a shared service. Our vehicles are sole use vehicles, our prices are
per vehicle. Please see Vehicle capacity for further details.
Q: How early do I need to book my car?
A: We can
provide service at short notice, but the earlier you book the better, 24 hours
would be recommended. If you are making a last minute booking it is best to text 07900 140703 or
phone +44 (0) 1798 888 083, lines open 09.00 - 20.00 7 days a week
Q: Do I have to book online. I would like to speak to someone?
A: Our
online booking process is clear and easy to understand. But if you prefer to
speak to us you can make a booking on the phone via text on 07900 140703 or our reservations line on: 00
44 (0)1798 888 083, lines open 09.00 - 20.00 7 days a week
Q: What if I cannot locate my driver?
A: Call or text our support line on 07900 140 703 quoting your name and first date booked
& our experienced staff will be able to assist.
Q: Can I make a booking if the party consists of more than 8
passengers?
A: We can
cater for any number of passengers. Please use the booking form and ensure that
you include the number of passengers in your party and full details of your
journey.
Q: Will you meet us at any time of day?
A: Yes we
provide a 24 hour service. We will meet you at any time of day. There is an extra charge for unsocial hours (Journeys commencing between 22.00 to 07.00) & at the Christmas period normally -
Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years
Day & for wedding functions where extra waiting time is allowed for.
Q: Can I cancel my booking?
A: Yes, you
can cancel a booking with 24 hours notice. Please contact Help desk on 44 (0) 1798 888083 lines
open 10.00 -19.00, 7 days a week. Advance Bookings are NOT cancellable on the actual day of your booking.
Q: What happens if my flight is
cancelled?
A: Contact
us as soon as possible on +44 (0) 1798 888 083 and text us immediately on +44 (0) 7900 140703. We will have monitored the
flight and as a result we will not have dispatched a driver. Your transfer
order will be placed on HOLD for 24 hours, during which you can re-book your
transfer at no extra cost.
Q: What if I miss my flight?
A: Contact
us as soon as possible on +44 (0) 1798 888 083. We will have monitored the
flight as a result we will have dispatched a driver. If you fail to inform us
and the driver is dispatched our terms and conditions will apply upon which you
will incur a full 100% "No Show" charge. If however you inform us prior to
the dispatch of the driver we will place your transfer order on HOLD for 24
hours during which you are able to re-book at no extra charge.
Q: What happens if my flight is diverted to another airport?
A: Contact
us as soon as possible on +44 (0) 7900 140703 by text. We will not dispatch the
driver to the other airport until you or the passenger have authorised us to do
so. Additional mileage charges will usually be levied.
Q: What if the flight is delayed or early?
A: We work
on the basis of scheduled arrival times, we do monitor all flights, there are
no additional charges if your flight is delayed.
Q: Are there any additional costs?
A: Waiting
time after any pre agreed free period . Diversions / Extra Drops - Minimum charge 7.00
GBP Extra Passengers or Luggage - Vehicle Upgrade charge. Unsocial hours
fees (22.00 to 07.00) and Bank Holiday / New Year supplement
Q: Do I need to pay in advance?
A: No you do
not need to pay in advance. But where you elect to pay on arrival we will still
require your card details to secure the booking and if you intend to use the
card for payment the driver will need to see the card used for booking in the vehicle
Q: Is your company licensed?
A: Yes, we
are fully licensed and are required to abide by the regulations set by Chichester
District Council
